Access Control

The reading card ranger is too short.

1. It is recommended to use separate linear direct current (not switching power)
2. If the reader is installed upon metallic object add proper thickness plastic separator on back of reader for isolation and avoid interference.
3. The distance between two readers should be 1.5 times the read range to prevent radio frequency interference from each other.
4. The readers are installed on the slender wall, add proper thickness plastic separator on the back of readers or change install location for isolation and avoid interference.

Install HAMS in Win 7 system, but get error message when log into HAMS.

1. Please go to Start--> Control Panel--> System & Security--> Action Center--> Change User account control settings
2. Please move the bar to NEVER NOTIFY.
3. Save the settings and restart computer.
4. Re-install HAMS.

What operation system does HAMS support?

HAMS can be installed under Win 2012 server and Win 7, 8, 10 professional (32/64bit).

How to set schedules and export swipe card report automatically?

1. Go to HAMS->System->Export Setup-> Export Fields, you need create export format and assign saving path first.
2. Go to schedule, input the time and select Operation mode and date.

We can read records in history report, but nothing in swipe card report.

1. Please check if your date format is YYYY/MM/DD.
2. Please compress HAMS_2014.mdb.

How to import users' information to HAMS.

HAMS allows you import users' information by txt or excel file. There are five necessary items, name, emp no, department number, department name and card number.
Please prepare five data and follow the import introduction, you may import user information success.

Cannot import cardholder information into HAMS.

1. Five items are completed.
2. Emp no, card number and department number should be unique code.

How to know the IN and Out information from swipe report of HAMS-20.

RAC-2000 supports 4 readers. The reader's ID is 1, 2, 3, 4.
The ID 1 and 2 are for Door 1 and ID 3 and 4 are for Door 2. ID 1 and 3 is installing in outside of door, ID 2 and 4 is installing in inside of door. In the report, please check location column, you will read controller name with reader ID.
When you read ID 1, means door 1 outside reader, it means IN and so on.

Can we install HAMS in two different PCs?

HAMS is access database and also It cannot install in two different PCs.

I want to reinstall computer, how to back up my HAMS system?

Please go to C:\Program Files\HAMS, there are two files, HAMS.mdb and HAMS_2014.mdb.
Kindly backup those two files. After install new software, just copy those two files into new path.

What entry mode does RAC-960Px support?

Finger only, Swipe card and put finger and card only.
When select to using card only, user can not use finger anymore.

How to log into RAC-960PE/PM MENU without Master code?

1. Please connect RAC-960PE/PM with HAMS-19. You can read current Master code from parameter 2.
2. Please send the machine back to our agent who you bought the machine from.

The process in HAMS-19 to set user authorization.

1. Add Users
2. Add controller
3. HAMS-19->time schedule, add time zone and time schedule.
4. HAMS-19->Auth setting
Create groups and select the doors and users.
5. Upload the setting from HAMS-19 to controllers.

How to delete user access authorization in HAMS-19?

Please go to HAMS-19->Auth Settings.
Select the users which you want to delete the authorizations and click 'Delete Cardholder" button.
Then go to download page and re download settings to controller.

How to disable RAC-960PX keypads function.

By software:
1. Access Control->HAMS-19->Hardware settings
2. Select machine which you want to disable keypads.
3. Parameter1->Keypad Setup,
You can tick or un-tick the check box of keypads.
By hardware:
Master card/code->Sys setup->Keypad-> 0=disable->Completed

What entry mode does RAC-960PxF support?

Finger only, Swipe card and put finger and card only.
When select to using card only, user can not use finger anymore.

What entry mode does RAC-960PxF support?

Finger only, Swipe card and put finger and card only.
When select to using card only, user can not use finger anymore.

Do not remember RAC-340/RAC-520 's master code/card.

1. Please connect with software and read back current master code/card number.
2. If machine cannot communication with software, please contact with our agent who you bought the goods from or HUNDURE Tech-support; they may help you to solve the problem.

RAC-940 is continued beep and LCD display "Case".

Case sensor is in back of machine. Once the button is released, controller will make beep sound and display "CASE".
Please press the button and input release code. Default release code is 0000.
And you can also connect with HAMS to close the case sensor function.

How to activate RAC-940's alarm?

1. Please read RAC-940 manual and make sure the wirings between RAC-940 and ACU-30 and external alarm.
2. Please go to parameter of HAMS, you need activate alarm function.

How to set schedules and export swipe card report automatically?

1. Go to HAMS -> System -> Export Setup -> Export Fields, you need create export format and assign saving path first.
2. Go to schedule, input the time and select Operation mode and date.

We can read records in history report, but nothing in swipe card report.

1. Please check if your date format is YYYY/MM/DD.
2. Please compress HAMS_2014.mdb.

How to import users' information to HAMS.

HAMS allows you import users' information by txt or excel file. There are five necessary items, name, emp no, department number, department name and card number.
Please prepare five data and follow the import introduction, you may import user information success.

Cannot import cardholder information into HAMS.

1. Five items are completed.
2. Emp no, card number and department number should be unique code.

How to know the IN and Out information from swipe report of HAMS-20.

RAC-2000 supports 4 readers. The reader's ID is 1, 2, 3, 4.
The ID 1 and 2 are for Door 1 and ID 3 and 4 are for Door 2. ID 1 and 3 is installing in outside of door, ID 2 and 4 is installing in inside of door. In the report, please check location column, you will read controller name with reader ID.
When you read ID 1, means door 1 outside reader, it means IN and so on.

Can we install HAMS in two different PCs?

HAMS is access database and also It cannot install in two different PCs.

I want to reinstall computer, how to back up my HAMS system?

Please go to C:\Program Files\HAMS, there are two files, HAMS.mdb and HAMS_2014.mdb. Kindly backup those two files. After install new software, just copy those two files into new path.

What entry mode does RAC-960Px support?

Three entry modes: Swipe card, press card number by keypads, swipe card and press password.

What entry mode does RAC-960PxF support?

Finger only, Swipe card and put finger and card only.
When select to using card only, user can not use finger anymore.

How to log into RAC-960PE/PM MENU without Master code?

1. Please connect RAC-960PE/PM with HAMS-19. You can read current Master code from parameter 2.
2. Please send the machine back to our agent who you bought the machine from.

How to get current IP of RAC-960PX?

There is a tool named 830tool. you can find it in the software CD.

The power LED on the RAC-2000WS/WSN does not blink.

Please check if 12V power supply is connected to the power source. Verify if the power polarity is correct and the power input is sufficient or not.

How to get or modify RAC-2000WSN IP address.

Please search current IP address and modify IP address by 830 tools.

How to connect RAC-2000WS with PC?

RAC-2000WS supports RS-485 communication. You need a USB or converter to exchange the interface. Controller 485+/TXD1 ---------- Converter pin2 (RS-485+) Controller 485-/RXD1 ------- Converter pin1(RS-485-)

How to set RAC-200WS/WSN back factory mode (Initiation) ?

1. Move JP11 JUMPER to the back of HW INITIAL
2. Restart RAC-2000WS/WSN, there will be continuous beep sound
3. Set JP11 jumper back to NORMAL and wait for 10 seconds
4. RAC-2000WS/WSN will beep once and complete hardware initialization.

How to connect determine T2/Wiegand reader ID in RAC-2000WS/WSN?

Please check plastic cover on RAC-2000WS/WSN, you will read DATA1/CLK1, DATA2/CLK2, DATA3/CLK3 and DATA4/CLK4, and they indicate reader ID 1, 2, 3 and 4. Kindly refer to our hardware manual for detail wiring information.

RAC-2000WS/WSN connects with wiegand reader, but do not receive any event or correct card number back.

1. Please check JP12 on the RAC-2000WS/WSN, it should selection for wiegand position.
2. Please check reader wirings and try to reverse W0 and W1.

I connect two RS-485 readers with RAC-2000, but always open door 1 only.

Please check ID dip switch. Door 1 reader ID should be ID 1 and 2 (In and Out), Door 2 ID should be ID 3 and 4 (In and Out)

I can retrieve valid card events after swiping card but door does not open.

1. Make sure the reader ID is correct.
2. Check lock's power, it should be 12V/1A at least.

Did not upload any authorization into RAC-2000WS/WSN, but open door by any card.

This is default value. All doors will open by any card until you set first authorization to RAC-2000.

How to read user name after swipe card on RAC-960Px?

HAMS-19 -> Access control -> Hardware Setting -> Connecting
Please select Name+card number, and click 'SET".
RAC-960Px will restart automatically, and please upload authorization again.

How to read user name after swipe card on RAC-960Px?

HAMS-19 -> Access control -> Hardware Setting -> Connecting
Please select Name+card number, and click 'SET".
RAC-960Px will restart automatically, and please upload authorization again.

Time & Attendance

HTA-820 /830 /840 display ERR message

ERR0>> Cannot save invalid card
ERR1>> Re-swipe of card within a limited time prohibited
ERR2>> Card number contains non-numeric character under compression mode.
ERR3>> Cannot overwrite, memory full
ERR4>> Memory buffer 100% full
Bad1>> Flash valid card area damage
Bad2>> Flash swiped card area damage
Bad3>> SDRAM damage
Bad4>> Bad sector record area damage
Bad5>> Flash erase fail(EF)
Bad6>> Flash fail
Bad7>> Flash fail
Full>> Memory buffer 90% full

Is HTA-860PXF/RAC-960PxF/HTA-852PxF support IN and Out with finger?

Please install two controller/recorder for IN and OUT.
Wiring: Inside machine is installing as usually. Kindly refer to hardware manual.
Outside machine does not need connect with lock; please connect push button contacts of outside machine with lock relay contacts of inside machine. (The contacts of push button and lock relay of machine, please refer to hardware manual respectively.)

There are many devices, HTA-860PXF/RAC-960PxF/HTA-852PxF, how to upload fingerprint templates from A machine to B machine?

Please enroll finger in A machine and retrieve all fingerprint templates from A machine to HAMS. And go to download page to upload all fingerprint templates to other machines.

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